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Title :

Member Services Representative

Deliverables :

​- Review member service inbox for new inquiries as frequently as daily but no longer than every other day
- Route member inquiries to appropriate teams
- Responds to member inquiries on behalf of PMI NJ Chapter
- Forward member suggestions, concerns to Director and VP Membership for further disposition
- Establishes and maintains FAQs
- Monitor common inquiries to establish future FAQs

Description :

​ The Member Services team acts as the central point for PMI NJ chapter inquiries, events and activities. The Member Services Representative is responsible for monitoring and responding to incoming inquiries from PMI NJ chapter members. The representative provides superior and professional customer service to the current and prospective members of the PMI NJ chapter. The representative works with the membership and registration teams to ensure smooth processing of registration for chapter event.

The Member Services Representative is responsible for monitoring and responding to incoming inquiries from PMI NJ chapter members. The representative provides superior and professional customer service to the current and prospective members of the PMI NJ chapter. The representative works with the membership and registration teams to ensure smooth processing of registration for chapter events.                

Desired Skills :

This volunteer position requires working knowledge of customer service principles and practices. Excellent interpersonal skills as well as professional verbal and written communication skills are key to the success of this position.

Interview Required :

Yes

Name Of Reviewers :

Wes Tervo

Number Of Persons Reqd :

5

Resume Required :

No

Special Instructions :

​none

Term Limit :

No

Travel Required :

No

Type Of Interaction :

Virtual

Opportunity Start Date :

2018-01-27T08:00:00Z

Opportunity End Date :

2050-01-27T08:00:00Z

VOS Status :

Approved

PMINJ Membership Required :

Yes

Estimated Time Commitment :

Rotating monthly assignment, 2-6 hours per month. When on assignment must have access and time to respond to member inquiries within 2 business days.

VP Area :

Membership

Listing Start Date :

2018-01-27T08:00:00Z

Listing End Date :

2050-01-27T08:00:00Z

Can person hold multiple PMINJ volunteer roles?

No

Name Of Requestor :

wtervo@optonline.net
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Version: 4.0
Created at 1/27/2018 1:58 PM by John Bufe
Last modified at 9/3/2018 1:33 PM by John Bufe